We will provide replacements in the following circumstances:

• Genuine manufacturing defect or damage in the product received
• Package damaged in transit
• In case wrong item has been shipped to you

In case the package appears damaged, crushed, wet or leaked from the outside please do not accept the package from the delivery person. It is probably damage-in-transit and should be not accepted from the courier company. However, if you discover the damage once you open the parcel, please report the damage to us within 48 hours of the delivery of the product through email (iyarkkayinpokkisham@gmail.com) describing the damage along with images of the parcel.

All eligible replacement requests need to be notified to us by email to support@ishalife.com within 48 hours of the delivery of the product. Please mention the following information in the email:

• Order Number
• Your email ID and Mobile number
• Name of the damaged product and quantity damaged
• Description of the issue
• Clear photos of the package and the damaged products

We will review your replacement request and confirm if the request is approved on email in 48 hours. Once approved, we will ship the replacement product in 48 hours. In case the replacement product is not available in stock, we may contact you to choose a different product or refund the purchase cost to you. The refund process will take 7-10 working days.